Frequently Asked Questions
Everything you need to know about your luxury experience with Keanes Jewellers.
How long does shipping take for online orders?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-3 business days, while international shipping can take 5-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for most items purchased online, provided they are in their original, unworn condition with all security tags intact. Please note that personalized or resized items are non-returnable.
Do you provide certificates of authenticity for diamonds?
Yes, all our significant diamonds are accompanied by a grading report from internationally recognized laboratories such as the GIA, IGI, or HRD, ensuring the highest standards of quality.
Can I have my jewelry resized or engraved?
Absolutely. We offer professional resizing and engraving services. Many rings include one complimentary resize within 12 months of purchase. Please contact our concierge to discuss specific requirements for your piece.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For added flexibility, we also offer secure checkout via PayPal and interest-free finance options for qualifying purchases.
How should I care for and clean my jewelry?
To maintain the brilliance of your jewelry, we recommend regular professional cleaning. We offer a complimentary lifetime cleaning service for all Keanes jewelry. At home, use a soft brush and mild soapy water for gold and diamonds.